Frequently Asked Questions

Everything you need to know about your TOTEME experience.

What is the standard shipping timeframe?

We offer express global shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.

How can I return an item?

You may return your order within 14 days of receipt. Items must be in their original condition with all tags attached. Please use the prepaid return label included in your parcel.

Do you offer international duties and taxes coverage?

For most regions, including the US, EU, and UK, duties and taxes are included in the final price at checkout. No additional fees will be collected upon delivery.

How do I care for my TOTEME silk and wool pieces?

We recommend dry cleaning for our structured wool blazers and silk scarves. Specific care instructions can be found on the internal garment label of each piece.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations.